Custom Orders

How do I place a corporate bulk custom order?
We offer bulk corporate customization including logo engraving/embroidery, custom gift box design, co-branded packaging, and VAT invoices. Email us with product type, quantity, and timeline — we respond within 2 business days. We recommend booking at least 30 days in advance. Mehr lesen …
Can I rush a custom order?
Rush production may be possible for certain crafts but could affect completion quality and may incur an additional fee. Please contact us before ordering — we will confirm feasibility with the artisan. Mehr lesen …
Can I return or exchange a custom item?
As custom items are made specifically for you, returns based on personal preference are not accepted. If your item has a quality defect or does not match the confirmed design, we will re-make it at no charge or issue a full refund. Please review all details carefully before confirming. Mehr lesen …
Can I change my customization after confirming?
Generally no changes are possible after confirmation, as production begins immediately. If urgent, please contact us within 1 hour of confirmation — we will do our best but cannot guarantee modifications. Mehr lesen …
What is the custom order process?
① Place order and include customization details in remarks② Customer service contacts you within 1 business day to confirm all details③ Once confirmed, the artisan begins crafting (7–20 business days)④ Quality check; photo confirmation sent if needed⑤ Dispatch with tracking notificationProduction begins immediately after confirmation. Please review all details carefully before confirming. Mehr lesen …
Which items can be customized?
Items labeled "Customizable" on the product page are available for personalization. Common options include: embroidered text or motifs, lacquerware pattern design, ceramic inscriptions, bamboo weave patterns, custom sizing, and personalized gift box lettering. Mehr lesen …