Returns & Exchanges

How does a gift recipient return an item?
Please have the original purchaser provide the order number to initiate the return. Gift refunds are issued as store credit or a gift card to the recipient to avoid disclosing the purchase price. Mehr lesen …
Can final sale items be returned?
Items marked "Final Sale" are not eligible for return or exchange. Please review the product listing carefully before purchasing. Mehr lesen …
How long does a refund take?
Once your return is received and inspected, we process the refund within 3 business days to your original payment method. Depending on your bank, an additional 3–7 business days may be needed. Mehr lesen …
Each piece looks slightly different — is this a defect?
No. Every handcrafted heritage piece naturally varies in pattern, color, and fine details — this is an intrinsic quality of handmade artisanship and part of its unique value, not a defect. If you find a clear manufacturing fault (loose threads, lacquer peeling, structural damage), that is a quality issue — please contact us. Mehr lesen …
What are the return and exchange conditions?
Non-custom in-stock items may be returned within 7 days of receipt, provided:• Unused, unwashed, original packaging and tags intact• Product code not used to request a making video• Not marked as Final SaleReturn shipping is the buyer's responsibility; quality-related returns are covered by us. Size exchanges (same style) are free. Mehr lesen …
How do I initiate a return or exchange?
Please contact customer service with: ① your order number; ② reason for return; ③ clear photos if related to a quality issue. Once approved, we will provide return instructions. Refunds are processed within 3 business days of receiving your return. Mehr lesen …