Damage & Defects

I received the wrong item. What do I do?
We're sorry about that! Please contact us with your order number and a photo of the wrong item. We will ship the correct item at no additional cost and cover return shipping for the wrong item. Read more...
What counts as a defect vs. normal wear and tear?
A manufacturing defect is a fault present at purchase or emerging under normal use. Normal wear refers to color changes from regular use, environmental aging, or gradual material changes. Our quality guarantee covers manufacturing defects only. Read more...
Is there a warranty for craftsmanship issues found after use?
We stand behind our craftsmanship. If a manufacturing fault arises under normal use (e.g., embroidery threads loosening, lacquer cracking, bamboo weaving coming apart), please contact us with photos. This does not cover accidental damage or misuse. Read more...
My item arrived damaged. What should I do?
Please contact us within 48 hours of receipt with: ① your order number; ② clear photos of the damage and outer packaging. We will arrange a replacement, repair, or refund at no cost to you. Do not return the item before contacting us. Read more...