Gifts & Holiday Orders

How do I ensure delivery before a specific holiday?
We recommend ordering at least 2 weeks before your target holiday (4–6 weeks for custom items). We publish holiday order cutoff announcements on our website and social channels. Carrier delays are common during peak periods — please allow extra time. Read more...
Is the return window extended for holiday purchases?
Yes. Items purchased between November 1st and December 31st each year are eligible for returns or exchanges until January 31st of the following year. All standard return conditions still apply. Read more...
Can I ship directly to the recipient? Will price info be included?
Yes, simply enter the recipient's address at checkout. No price information will be included. If you'd like the sender's details hidden as well, please note this in your order remarks. Read more...
Can I add a greeting card or personal message?
Yes. Enter your message (up to 100 characters) in the 'Gift Message' field at checkout. We will handwrite it on a card and include it in the package. Printed custom cards are available for corporate bulk orders. Read more...
Do you offer gift packaging?
Yes. We offer handcrafted gift box packaging (included as standard for some items, optional for others). Our gift boxes use natural paper with traditional decorative techniques — they're beautiful keepsakes in their own right. Read more...