My Account

How do I delete my account or request data erasure?
Please contact customer service to submit a deletion request. We process it in accordance with applicable privacy laws. Note: deletion permanently removes all reward points, order history, product code bindings, and video request records — this action cannot be undone. Leer más...
Can I change my registered phone number or email?
Each account is eligible for one contact change over its lifetime. The new contact must not be associated with an existing account. Please contact us to submit a change request. Leer más...
How do I reset my password?
Click "Forgot Password" on the login page and enter your registered phone number or email. We will send a verification code or reset link. If you still cannot log in, contact us. Leer más...
How do I create an account?
Visit the "Register" page on our website or mini program and enter your name, phone number or email, and password. An account lets you track orders, request making videos, manage reward points, and save delivery addresses. Leer más...