Shipping & Tracking

Which regions do you ship to?
We currently ship to the United States and the following European countries:Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom, Norway, and Switzerland. We are continuously expanding the list of countries and regions we support, so please stay tuned for updates.If your country is not listed above but you would still like to purchase our products, please feel free to contact us by email. We will... Lire plus...
What if my package is returned to sender?
This usually occurs due to an undeliverable address or unclaimed parcel. Contact us to confirm your address — we can reship (additional shipping may apply) or issue a refund. For returned custom items, reshipment depends on artisan availability. Lire plus...
My order says 'Delivered' but I haven't received it.
We recommend checking your doorstep, parcel locker, or with a neighbor, then waiting 24 hours. If you still have not received your order, please contact us. Lire plus...
Can I change my delivery address?
For in-stock orders, contact us within 2 hours of placing your order. For custom orders, changes can be made before dispatch. Once an order has shipped, addresses cannot be changed. Lire plus...
Why is my tracking number not showing updates?
Tracking numbers take 24–48 hours to activate after dispatch. If there are no updates after 48 hours, please contact us with your order number. Lire plus...
How long does it take to ship in-stock items?
In-stock items are typically dispatched within 1–2 business days. Once shipped, domestic delivery usually takes 3–7 business days. You will receive a shipping confirmation with your tracking number. Lire plus...
How long before a custom item ships?
Custom items are handcrafted specifically for your order. Production typically takes 7–20 business days (see product page). We dispatch within 1–2 business days of completion and notify you. If you have a deadline, please contact us before ordering so we can check feasibility with the artisan. Lire plus...