Custom Orders

How do I place a corporate bulk custom order?
We offer bulk corporate customization including logo engraving/embroidery, custom gift box design, co-branded packaging, and VAT invoices. Email us with product type, quantity, and timeline — we respond within 2 business days. We recommend booking at least 30 days in advance. Maggiori informazioni...
Can I rush a custom order?
Rush production may be possible for certain crafts but could affect completion quality and may incur an additional fee. Please contact us before ordering — we will confirm feasibility with the artisan. Maggiori informazioni...
Can I return or exchange a custom item?
As custom items are made specifically for you, returns based on personal preference are not accepted. If your item has a quality defect or does not match the confirmed design, we will re-make it at no charge or issue a full refund. Please review all details carefully before confirming. Maggiori informazioni...
Can I change my customization after confirming?
Generally no changes are possible after confirmation, as production begins immediately. If urgent, please contact us within 1 hour of confirmation — we will do our best but cannot guarantee modifications. Maggiori informazioni...
What is the custom order process?
① Place order and include customization details in remarks② Customer service contacts you within 1 business day to confirm all details③ Once confirmed, the artisan begins crafting (7–20 business days)④ Quality check; photo confirmation sent if needed⑤ Dispatch with tracking notificationProduction begins immediately after confirmation. Please review all details carefully before confirming. Maggiori informazioni...
Which items can be customized?
Items labeled "Customizable" on the product page are available for personalization. Common options include: embroidered text or motifs, lacquerware pattern design, ceramic inscriptions, bamboo weave patterns, custom sizing, and personalized gift box lettering. Maggiori informazioni...