Returns & Exchanges

How does a gift recipient return an item?
Please have the original purchaser provide the order number to initiate the return. Gift refunds are issued as store credit or a gift card to the recipient to avoid disclosing the purchase price. Maggiori informazioni...
Can final sale items be returned?
Items marked "Final Sale" are not eligible for return or exchange. Please review the product listing carefully before purchasing. Maggiori informazioni...
How long does a refund take?
Once your return is received and inspected, we process the refund within 3 business days to your original payment method. Depending on your bank, an additional 3–7 business days may be needed. Maggiori informazioni...
Each piece looks slightly different — is this a defect?
No. Every handcrafted heritage piece naturally varies in pattern, color, and fine details — this is an intrinsic quality of handmade artisanship and part of its unique value, not a defect. If you find a clear manufacturing fault (loose threads, lacquer peeling, structural damage), that is a quality issue — please contact us. Maggiori informazioni...
What are the return and exchange conditions?
Non-custom in-stock items may be returned within 7 days of receipt, provided:• Unused, unwashed, original packaging and tags intact• Product code not used to request a making video• Not marked as Final SaleReturn shipping is the buyer's responsibility; quality-related returns are covered by us. Size exchanges (same style) are free. Maggiori informazioni...
How do I initiate a return or exchange?
Please contact customer service with: ① your order number; ② reason for return; ③ clear photos if related to a quality issue. Once approved, we will provide return instructions. Refunds are processed within 3 business days of receiving your return. Maggiori informazioni...